Current Job Opportunities at ALIVE!

Founded in 1969 as a grassroots movement led by faith-based organizations and community leaders in response to growing concerns about poverty and hunger in their City. ALIVE! is a volunteer-governed 501(c)3 not-for-profit organization dedicated to providing emergency and basic needs support to people in Alexandria. Its recent work to prevent and assist people facing eviction in the City of Alexandria is one of six programs currently run by ALIVE! and has helped people stay housed and recover funds to support their housing. ALIVE! House is the oldest transitional shelter of its kind serving women and their families.


ALIVE! House Case Manager

Supervision: ALIVE! Director of Client Services

Summary of Responsibilities:
Under the direct supervision of the ALIVE! Director of Client Services, the ALIVE! House Case Manager is responsible for the day-to-day operations of the shelter program. Other duties include basic case management, service navigation, crisis intervention, practical support, psychoeducation, and advocacy of shelter guests of all ages. The ALIVE! House Case Manager is responsible for all therapeutic, educational, and recreational activities within the shelter: maintaining shelter security; modeling healthy relationships and non-violent conflict resolution to peers, volunteers, and clients; as well as upholding policies and procedures.

The Case Manager has primary responsibility to provide on-site staffing and program leadership and works directly with the ALIVE! House Program Committee, an advisory body reporting to the Board of Directors. The ALIVE! House Case Manager is responsible for recruiting, onboarding, documenting, and tracking all client progress. The ALIVE! House Case Manager will meet with clients at least weekly and document progress and update Client Services Director. The Case Manager is responsible for ensuring that he/she is up to date on affordable housing as well as homelessness services as it affects citizens within the City of Alexandria.

The Case Manager also supervises the ALIVE! House Shelter Monitor and is responsible for ensuring a safe, clean space for all clients. ALIVE! House provides transitional shelter for up to 4 families who may reside for no more than 24 months. Residents are expected to maintain a healthy living environment and make progress towards independence.

Additional duties may include supporting the work of service navigation through tasks such as administrative support, case management, and following up with clients for quality assurance.

Duties include, but are not limited to:

ALIVE! House:

  • Participate in program planning, policy development, oversight, evaluation, facility and technology management, and security.
  • Work with other shelter staff to organize and manage inventory supplies and program materials at the shelter.
  • Maintain detailed records on shelter maintenance and repair needs and oversee repair and maintenance projects.
  • Maintain clear and consistent documentation in confidential database in accordance with agency policy and practice.
  • Participate in clinical consultation, program planning and supervision, and case sharing meetings.
  • Submit reports and information as needed for reporting to funders, board of directors, and others.
  • Contribute to a positive working environment for staff and volunteers.
  • Implement, and uphold organization policies and procedures.
  • Provide routine on-call coverage including nights, weekends, and holidays in rotation with other direct service staff.
  • Maintain absolute confidentiality of information, written or verbal, according to agency policy and legal requirements.
  • Provide case management, counseling, and advocacy to people who have experienced domestic violence utilizing a multicultural empowerment model.
  • Assess clients’ needs and respond to self-identified goals by providing advocacy and referrals related to housing, public assistance, immigration, employment, education, children’s and other issues.
  • Facilitate therapeutic group services.
  • Provide and model de-escalation and conflict mediation for shelter guests.
  • Work with shelter guests to ensure cooperation and safe conditions for residents and staff.
  • Fairly and consistently implement shelter and agency policies and practices.
  • Perform occasional community outreach, as need, in alignment with goals and strategic priorities set by the Director.
  • Provide crisis intervention and follow-up.
  • Maintain on-site availability for clients during the workday.

Duties related to service navigation include:

  • Provide direct support to families who are accessing or are interested in accessing services by helping families:
    • Understand and make informed choices about their service options.
    • Make informed choices on how to receive funding and what funding options are available within the community.
    • Find and select a qualified service provider to assist with the needs/goals of the family.
    • Complete and submit required documentation.
    • Feel supported in connecting to available resources and services in their local communities.
  • Ensure appropriate referral plans are in place and plans are followed through with regular quality assurance reviews.
  • Provide counseling or intervention as required to ensure individuals are prepared to access other services.
  • Serve as a client advocate.
  • Provide crisis intervention and follow-up.
  • Maintain telephone availability for clients during the workday.

Credentials/Qualifications:

  • Bachelor’s Degree in Counseling, Social Work, Social Service Administration, or another related field, preferred
    • At least 4 years experience working in the human services field, preferably with the homeless population, crisis intervention, substance abuse, trauma-informed care, and case management
    • Ability to work autonomously while cooperatively as part of a team
    • Strong human relations skills and excellent customer service skills
    • Good knowledge of local community and human services organizations
    • Excellent written and oral communication skills
    • Computer proficiency in Word, Excel, Outlook
    • Strong organizational skills and attention to detail
    • Excellent problem solving ability
    • Ability to multi-task and manage time effectively
    • Valid driver’s license as some travel required
    • Demonstrated commitment to serving low-income communities
    • Experience in homeless services and housing
    • Demonstrated ability to coordinate the program and manage projects
    • Ability to advocate effectively on behalf of clients
    • Readiness to have a flexible work schedule, including a commitment to possible evening hours and some Saturdays
    • Bilingual preferred
    • Positive, proactive, and friendly demeanor

Status:
35-40 hours per week

Compensation:
Exempt, EOE Employer

To Apply:
Please send a cover letter explaining how your experience relates to this position and why you are interested in working for ALIVE! along with a resume.  Applicants should send to ALIVE! Inc. at office2@alive-inc.org. Applicants who do not submit a cover letter will not be considered.

Food Center Service Navigator for ALIVE!

Opportunity:

Founded in 1969 as a grassroots movement led by faith-based organizations and community leaders in response to growing concerns about poverty and hunger in their City, ALIVE! is a volunteer-governed 501(c)3 not-for-profit organization dedicated to providing emergency and basic needs support to people in Alexandria. Its Food Program is one of six programs currently run by ALIVE! Today, the Food Program team of staff and volunteers provides the largest food assistance effort in the City of Alexandria.

Summary of Responsibilities:
The Food Center Service Navigator is responsible for managing the client experience at the ALIVE! Food Hubs. This includes ensuring regular hours, coordinating services, ensuring clients are connected to appropriate services, training volunteers to connect clients facing a variety of issues due to the impacts of COVID-19 to appropriate services. The Service Navigator will work closely with other members of the team to assess, plan, implement, monitor, and evaluate actions required to meet the client’s human service needs and ensure volunteers and staff at the food centers are working collaboratively in the best interests of clients. This position is dynamic in nature and will require creativity and collaboration, a positive, pro-active attitude.

Duties to include, but not limited to:  

  • Provide direct support to families who are accessing or are interested in accessing services by helping families: 
    • Understand and make informed choices about their service options. 
    • Find and select a qualified service provider(s) to assist with the needs/goals of each family requesting support. 
    • Complete and submit required documentation.  
    • Ensure families feel supported in connecting to available resources and services in their local communities. 
  • Serve as a client advocate. 
  • Provide crisis intervention and follow-up as may be necessary. 
  • Maintain telephone availability for clients during the workday. 
  • Coordinate systems to ensure care that is safe, timely, effective, efficient, equitable, and client centered. 
  • Listening to clients’ concerns and providing recommended guidance to access other services. 
  • Recording clients’ progress, charting referrals and following up as needed. 
  • Build relationships with local community-based organizations to ensure people are aware of services and to garner feedback about client needs and opportunities for clients. 
  • Coordinate, schedule and promote co-located support teams from other organizations.  
  • Train and manage volunteers.  
  • Ensure food is appropriately distributed to clients.
  • Provide regular reports on outcome measures and maintain client data.

Credentials/Qualifications  

  • Degree in Counseling, Social Work, Human Service Administration, Psychology and/or equivalent experience. 
  • Ability to work autonomously and cooperatively as part of a team(s).  
  • Strong human relations skills and excellent in customer service. 
  • Good knowledge of local community and human services organizations. 
  • Excellent written & oral communication skills. 
  • Computer proficiency in MS office and database experience. 
  • Strong organizational skills and attention to detail. 
  • Excellent ability to problem-solve. 
  • Ability to multi-task and manage time effectively. 
  • Valid driver’s license as some travel required. 
  • Demonstrated commitment to serving low-income communities. 
  • Experience in community engagement and advocacy. 
  • Ability to work collaboratively with other members of the interdisciplinary team. 
  • Readiness to have flexible work schedule, including standing commitment to possible evening hours and some Saturdays. 
  • Bilingual – Spanish preferred 

Status:
Full-time

Compensation:
$55,000 annually

To Apply:

Please send resume and cover letter to Shaklia Moore office2@alive-inc.org

Health and dental benefits, option to participate in 403b.