Development Operations Coordinator – Part-Time

Part-Time (20 Hours per Week)

Department: Development & Communications Reports To: Development & Communications Director

Employment Type: Part-Time, Non-Exempt

About the Role

ALIVE! seeks a detail-oriented, organized, and customer service-oriented Development Operations Coordinator to support the organization’s fundraising, donor stewardship, and community engagement efforts.

This position serves as the operational backbone of the Development & Communications Department, ensuring gifts are processed accurately, donor records remain current and reliable, and donors receive timely and professional service. The Coordinator also supports community engagement activities, fundraising campaigns, event representation, and donor data management.

The ideal candidate is equal parts people person and data detective. They have an exceptional eye for detail, are passionate about donor stewardship, and enjoy connecting the dots between records, relationships, and opportunities. They take pride in maintaining accurate data, verifying information, resolving inconsistencies, and ensuring every donor record tells a complete and reliable story. If you’re energized by solving puzzles, love getting the details right, and want your work to directly strengthen support for Alexandria families, this could be the perfect role for you.

This is an opportunity to join a mission-driven team where strong donor relationships and data integrity directly support ALIVE!’s ability to serve Alexandria families. If you love getting the details right and helping build a stronger community of support, you’ll thrive at ALIVE!.

This position works closely with the Development & Communications Director, Development Associate, and Communications Associate to support departmental priorities and advance ALIVE!’s mission.

Key Responsibilities

Donor Database & Gift Administration

· Serve as the primary administrator of the donor database, ensuring the accuracy, integrity, and completeness of constituent records.

· Process and record donations from a variety of sources, including mail, online platforms, donor-advised funds, workplace giving campaigns, stock gifts, wire transfers, and third-party fundraising platforms.

· Reconcile gifts and maintain accurate campaign, appeal, fund, and constituent coding.

· Monitor and manage database imports and identify and resolve duplicate records, incomplete profiles, and data inconsistencies.

· Support ongoing database maintenance, cleanup, and process improvement projects.

· Document procedures and recommend improvements to strengthen operational efficiency and data quality.

Donor Stewardship & Customer Service

· Serve as the first point of contact for routine donor inquiries via phone and email.

· Respond to questions regarding donations, tax receipts, workplace giving, matching gifts, recurring donations, and ways to support ALIVE!.

· Escalate complex donor inquiries and major gift opportunities to appropriate staff.

· Conduct welcome calls and outreach to first-time donors.

· Support donor recognition, retention, and stewardship initiatives.

· Coordinate donor tours and stewardship activities in partnership with development staff.

· Generate and distribute donor call lists and stewardship reports for staff and volunteer leaders.

Acknowledgements & Donor Communications

· Produce timely and accurate donor acknowledgements, tax receipts, and stewardship communications.

· Ensure acknowledgement letters are personalized when appropriate and reflect donor intent and giving history.

· Coordinate signature routing and mailing of donor acknowledgements.

· Draft and distribute recurring donor stewardship communications.

· Assist with proofreading donor-facing communications and fundraising materials.

List Management & Reporting

· Create, segment, and distribute donor and constituent lists for direct mail appeals, email campaigns, stewardship efforts, fundraising initiatives, events, and organizational communications.

· Prepare data exports, mail merges, suppression lists, and audience segmentation requests.

· Generate reports and data summaries to support fundraising, stewardship, outreach, and communications activities.

· Assist with campaign tracking and reporting across the Development & Communications Department.

Outreach & Community Engagement

· Coordinate and track the Development & Communications Team’s outreach activities, community partnerships, and engagement opportunities.

· Maintain outreach calendars and outreach tracking systems.

· Facilitate regular outreach planning meetings and monitor progress toward outreach goals.

· Represent ALIVE! at community outreach events, workplace giving campaigns, and other public engagement opportunities.

· Serve as an ambassador for ALIVE!, helping increase awareness of the organization’s mission, programs, volunteer opportunities, and fundraising initiatives.

Department Support

· Provide administrative and operational support to the Development & Communications Team as directed.

· Support donor events through registration management, attendance tracking, volunteer coordination, and follow-up activities.

· Coordinate registrations and reporting for workplace giving campaigns and other fundraising initiatives.

· Maintain fundraising files, documentation, departmental procedures, and shared resources.

· Assist with constituent management related to ALIVE!’s Furniture & Housewares Programs.

· Occasionally provide evening or weekend support for fundraising, outreach, and community events.

Qualifications

· Excellent organizational skills and strong attention to detail.

· Strong customer service, interpersonal, and communication skills.

· Ability to manage multiple priorities while maintaining a high level of accuracy.

· Demonstrated ability to learn new software and technology quickly.

· Proficiency with Microsoft Office, particularly Excel and Word.

· Ability to manage confidential information with discretion.

· Strong problem-solving skills and sound judgment.

· Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

· Experience in nonprofit fundraising, donor relations, customer service, or administrative support.

· Experience working with CRM or donor database systems.

· Experience with data reporting, list management, imports, exports, and mail merges.

· Familiarity with online fundraising platforms and payment processors.

· Experience supporting donor stewardship, annual giving, recurring giving, or community engagement efforts.

Schedule

This is a part-time position non-exempt position averaging 20 hours per week. Some evening and weekend hours may be required to support fundraising events, outreach activities, and workplace giving campaigns. This is an in-person position with hours ranging between 8-6 pm. Hourly rate range for the position is between $20-25 depending on experience.

To apply for this position, please send your resume and cover letter to ATTN: Michelle M. Lockwood, Development & Communications Director, at info@alive-inc.org.